UBC Student Assistance Program (SAP)

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This is a free multilingual 24-hour call-in service and it is confidential. Where you will be connected to a trained professional on the phone. There are two main services the SAP provides: (1) they will try and assist you in the moment, so they can be called simply to talk to someone (2) they will help connect you with a therapist and/or counsellor in your area depending on your needs. This program is designed to assist students with a wide range of needs, including mental health and wellness but also life coaching related to student life and finances. Counselling can be delivered through multiple channels, included face-to-face, phone, video, and instant messaging.

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How to access the SAP: 

Call toll-free (North America only): 1-833-590-1328

Call collect (outside North America): 1-604-757-9734

Access via Aspiria's website or an app: Instructions can be found here

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Additional information about this resource can be found here:

https://students.ubc.ca/health/ubc-student-assistance-program-sap

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What happens when I call?

You will first be asked a series of questions about yourself. If this is your first time calling they will ask for your full name, what country you are in, what school you are affiliated with, your birthday, an email address, and a phone number. This information will be used to help a potential therapist or counsellor contact you in the future. They will then ask you what is going on that has led you to call and they will give you some advice for the time-being. You will then be assigned to a case worker in your area who will give you a call back within 2 business days to discuss therapy options. 

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